Privacy Policy
Effective Date: 6-Sep-2024
Welcome to PRODUCTLAPSE. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform. By using PRODUCTLAPSE, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide better services to all our users:
a) Personal Information
When you register or interact with PRODUCTLAPSE, we may collect the following personal information:
- Name
- Email address
- Phone number
- Company details
- Billing and payment information
b) Product and Usage Information
We collect data regarding your usage of PRODUCTLAPSE to improve your experience, such as:
- Product management activities
- Projects and tasks created
- Files and documents uploaded
- Interaction with platform features (e.g., collaboration, idea management)
c) Technical Information
To ensure the proper functioning of our platform, we collect technical information such as:
- IP address
- Browser type and version
- Device information
- Log files and usage patterns
2. How We Use Your Information
We may use the collected data for the following purposes:
a) To Provide and Improve Our Services
- Personalize and enhance your user experience.
- Process your transactions and manage your subscriptions.
- Provide customer support and respond to your inquiries.
b) To Enhance Security
- Detect and prevent fraudulent or malicious activities.
- Monitor usage patterns and ensure compliance with our Terms of Service.
c) For Analytics and Improvement
- Analyze usage trends to improve our platform's features and performance.
- Conduct research and development to offer new tools and services.
d) Marketing Communications
- With your consent, we may send you promotional materials, updates, or newsletters regarding new features, services, and offers.
3. Sharing of Information
We may share your personal information in limited circumstances, including:
a) With Service Providers
We work with third-party service providers to help us deliver certain aspects of our services (e.g., payment processing, cloud hosting). These providers are obligated to safeguard your information and use it only for the purposes of providing their services.
b) Legal Requirements
We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, including compliance with the Saudi Personal Data Protection Law.
c) Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. These include encryption, secure servers, and role-based access control.
However, no method of transmission over the internet or method of electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or regulations.
6. Your Rights
Under Saudi Arabian data protection laws, you have certain rights regarding your personal data, including:
a) Access and Correction
You have the right to access the personal data we hold about you and request corrections if it is inaccurate or incomplete.
b) Deletion
You may request that we delete your personal data, subject to applicable legal requirements.
c) Withdraw Consent
Where processing is based on your consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at: info@productlapse.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to track your usage of the platform and improve our services. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of PRODUCTLAPSE.
8. Cross-Border Data Transfers
As a Saudi Arabian company, we comply with Saudi data protection laws. However, some of our third-party service providers may operate outside of Saudi Arabia. When transferring your personal data internationally, we ensure that appropriate safeguards are in place, such as contractual obligations or adherence to recognized international frameworks.
9. Children’s Privacy
PRODUCTLAPSE is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@productlapse.com